Managing Customers & Orders

Can I place an order on behalf of a buyer?
Yes! Suppliers can add off-line orders through your store dashboard. Simply go to your Customer Management tab, select the customer, then browse right and s...
Sat, 30 Mar, 2019 at 4:29 PM
How do I add my customers?
FreshSpoke is a great tool to manage your customers and communicate with them on regular basis. You can import customers in a batch or one at a time. Simply...
Sat, 30 Mar, 2019 at 5:02 PM
Does the system allow for backorders?
Not at this time. It is important that suppliers maintain their inventory properly to ensure that customers are ordering from available inventory only. If f...
Sat, 30 Mar, 2019 at 5:21 PM
What happens if something goes wrong during delivery?
We do everything possible to ensure that everything runs smoothly and are fully prepared in the event that something goes sideways. All our drivers are resp...
Sun, 31 Mar, 2019 at 9:38 AM
How do I create a "Deal of the Day?"
Creating a "Deal of the Day" can be a great way to promote and market FreshSpoke. I would recommend offering the deal for 2-4 weeks.  Sign in...
Wed, 27 Nov, 2019 at 9:30 AM
How do I create a coupon code?
To create a coupon code, please follow the steps below: Sign in to your FreshSpoke account. Click "My Shop" in the top right-hand corner Clic...
Wed, 27 Nov, 2019 at 9:36 AM