Getting Started as a Buyer

Answers to questions from buying wholesale foods from FreshSpoke's local food marketplace.

How do I place an order?
Find out how to place an order in the FreshFlicks video below:  Find out about searching for products in the How do I search for products on FreshSpoke?...
Thu, 19 Jan, 2017 at 1:09 PM
Can I pick up my order?
Many producers offer pick up of their products. Check out the What are the delivery options? article to find out more.
Thu, 19 Jan, 2017 at 1:11 PM
Who can place an order on freshSpoke?
FreshSpoke is designed for wholesale buyers including food services, retail businesses and institutions such as hospitals and schools. But anyone can sign u...
Thu, 19 Jan, 2017 at 1:12 PM
When will my delivery arrive?
Once it has been finalized by the producer you will receive an email outlining the specifics of the delivery. Those who have the mobile app will also receiv...
Thu, 19 Jan, 2017 at 1:14 PM
Will I get a receipt?
Upon receiving your order, FreshSpoke will send a Confirmation of Sale to you via email. At the same time the system generates a Bill of Lading (BOL) for th...
Thu, 19 Jan, 2017 at 1:15 PM
What does private price mean?
When scrolling through the marketplace you may come across some products that have the words 'Private Price' instead of a numerical price. It mean...
Wed, 25 Oct, 2017 at 1:39 PM
Why does the product I am buying have an adjustable price?
There are many food products that naturally fluctuate in size from piece to piece. For example: Pork roasts will generally vary in size; at a grocery st...
Wed, 25 Oct, 2017 at 12:27 PM
Where do I find out how much price adjustment credits I have accumulated?
Any price adjustment credits incurred will automatically be applied to the next order made by the buyer. Buyers can find their credit in the Billing &am...
Wed, 25 Oct, 2017 at 12:25 PM
How do I become an approved FreshSpoke buyer?
To become an approved buyer, you must complete the necessary information for your Buyer Account. Tap "Register" and fill out the necessary informa...
Wed, 11 Dec, 2019 at 11:28 AM
Is there a minimum order value?
For products/orders fulfilled by FreshSpoke, a minimum order of $125.00 per shop and $400 CAD per order is required to qualify for free shipping within 200k...
Wed, 11 Dec, 2019 at 8:02 AM